Sony Storage Support

The following Return Policy applies only to Sony branded optical storage products sold in the United States of America that are still under Sony's Limited Warranty ("Optical Storage Product"). Please reference the Limited Warranty for your Optical Storage Product to determine applicable terms and conditions. If there is a discrepancy between your Optical Storage Product's Limited Warranty and the terms of this Return Policy, the Limited Warranty shall control.

Unless otherwise specified in the Limited Warranty supplied with your Optical Storage Product, you have contacted Sony technical support and have been issued a RMA number (see below), Sony will gladly accept Optical Storage Product returns for repair or replacement within 1-year of the original invoice date for the Optical Storage Product.

If you think your Optical Storage Product is defective, and you wish to return the Optical Storage Product to Sony for repair or service under the applicable Limited Warranty, you must contact Sony's Technical Support hotline at the 800 588-3847 (Sony branded optical drives only).

Once Sony Technical Support advises you that the Optical Storage Product may be returned for repair or replacement (at Sony's option), they will issue you a Return Merchandise Authorization (RMA) Number. Please note that Sony will not accept Optical Storage Product for repair without a valid RMA number, and that RMA numbers expire thirty (30) days after they are issued. Any Optical Storage Product received by Sony without an RMA number or with an expired RMA number, will be documented and returned to you at your expense.

To obtain Sony's limited warranty service you must deliver the Optical Storage Product freight prepaid, in either its original package or packaging providing the Optical Storage Product with a degree of protection equivalent to that of the original packaging to Sony. Please note that you will NOT receive the original
packaging back. Please contact Sony Technical Support at the number listed above for further information.

Return ONLY the drive. Do not return the drive with the cables, cord, manuals, or software.

Sony is not responsible for any damage to or loss of any programs, data, or other information stored on any media or any part of any Optical Storage Product serviced hereunder. Be sure to remove all features, parts, options, alterations, and attachments not under warranty prior to returning the Optical Storage Product to Sony. Sony is not liable for any loss or damage to these items.

Sony STRONGLY recommends that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, as Sony is not responsible for Optical Storage Products that are lost or damaged in transit.
We suggest that you use a "traceable carrier" that can provide you with "proof of delivery."

You are responsible for paying postage and handling charges to our warehouse. This charge is non-refundable. If the Optical Storage Product you are returning does NOT meet the requirements described in this document, the merchandise will then be returned to you, also at your sole cost and expense.

Please remember that the Limited Warranty only covers the hardware components packaged with the Optical Storage Product. The limited warranty does not cover any software contained in or included with the Optical Storage Product; any such software is provided "AS IS". Please refer to any documentation included with the software for your rights and obligations with respect to the software.

NOTE: SONY WILL CAREFULLY INSPECT ALL RETURNS UPON RECEIPT!

Sony will thoroughly inspect all returned Optical Storage Product to determine whether the Limited Warranty eligibility requirements are met for replacement, exchange or repair.

Please note that Sony will reject Optical Storage Product if:

• It is improperly packaged.
• It is returned without an RMA, or with an RMA that has expired..
• It is affixed with counterfeit label(s) or affixed with labels exhibiting tampering.
• The standard certification labels (UL listing, capacity, brand name) and/or the barcode label have been removed from the Optical Storage Product.
• It exhibits evidence of abuse or misuse such as cracked components, damaged circuit boards, dents, scratches, defacement of base casting, torn or punctured tape seals, and loosened or missing screws/fasteners.