Why is my CD/RW or CD-ROM drive not being recognized by Sony HotBurn?
This happens most frequently with an ATAPI (IDE) CD-ROM drive. This can be caused when the IDE Busmaster drivers need to be updated. Please contact your PC or motherboard manufacturer to get updated IDE Bustmastering controller drivers. Also you may need to upgrade your motherboard BIOS. We require the CD-ROM and CD-RW drive to use an IDE connection to the primary or secondary IDE controllers (usually on the motherboard). Some systems have sound cards with IDE connectors or other proprietary IDE connections. The CD-RW drive and Sony HotBurn® software will not function correctly with these IDE connections. If you update your IDE Busmastering drivers and still cannot see the CD-ROM drive, then you may need a newer CD-ROM drive. Also try to have the CD-RW drive solely on an IDE connector. If you cannot, do not have your hard drive and your CD-RW drive on the same IDE connector.