Sony Storage Support

Storage Support USA

How do I eject a stuck tape?

Answer:

First, make sure the correct type of tape is being used. Try issuing a SCSI bus reset or power the drive OFF and back ON to override this condition. Disconnect the data cable from the drive to determine if the cable or connection may be the problem. If this does not work and if it is absolutely mandatory that the tape cassette be removed prior to returning the drive for repair, an emergency cassette removal procedure can be performed. See manual or contact technical support for further assistance.

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