Sony Storage Support

Storage Support USA

What could cause a Tape Alert message (example: 'The tape drive is having problems reading data. No data has been lost, but there has been a reduction in the performance of the tape.') that is generated in the Backup Exec backup log file?

Answer:

The following Symantec Technote link has information on determining Tape Alert message.

http://seer.support.veritas.com/docs/230206.htm

For Tape Alert Flags that pertain to drive write or read issues Sony recommends that a cleaning cartridge be applied to the suspect tape drive. If Tape Alert Flags continue after cleaning the Sony Tape Tool is available to check the tape drive and/or suspect tape media. The Read test will attempt to read a previously written tape. The Write and Read test came be used with a new piece of media.

http://sony.storagesupport.com/node/279

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