What causes Veritas Backup Exec 9.x or 10.x for Windows Servers to produce a Robotic Library Hardware Error on any operation with the Sony LIB-152 or LIB-302 Tape Libraries?
If you have a Sony LIB-152 or LIB-302 Tape Library configured with Veritas Backup Exec 9.x or 10.x for Windows Servers. And you are attempting to perform any operation, such as an inventory, erase, label media, backup, restore, catalog, the library does not appear to function correctly, and an alert appears stating the following:
Robotic library hardware error. The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc. may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc). The issue occurs when the media attempts to mount and dismount correctly. Backup Exec contains a registry key that allows this device to correctly mount and dismount media.
For instructions on how to change this registry key, please visit the Veritas Site below:
Veritas Tech Note 255502:
http://seer.support.veritas.com/docs/255502.htm