Sony Storage Support

Storage Support USA

My drive was recording great with my software and now it won't burn to CDR/RW media. The drive does work with DVD media.

Answer:

Restoring you system to the last know good configuration in Windows 2000 and XP should fix the issue. Below are instructions how to do this.

Windows 2000 Last Known Good Configuration Instructions

1. Click Start, and then click Shut Down.

2. Click Restart, and then click OK.

3. When you see the message Please select the operating system to start, press F8.

4. Use the arrow keys to highlight Last Known Good Configuration, and then press ENTER. NUM LOCK must be off before the arrow keys on the numeric keypad will function.

5. Use the arrow keys to highlight an operating system, and then press ENTER.

***Note

Choosing Last Known Good Configuration provides a way to recover from problems such as a newly added driver that may be incorrect for your hardware. It does not solve problems caused by corrupted or missing drivers or files. When you choose Last Known Good Configuration, Windows 2000 restores information in registry key HKLM\System\CurrentControlSet only. Any changes you have made in other registry keys remain.

Windows XP Last Know Good Configuration Instructions

If Windows does not start, restart Windows by using the Last Known Good Configuration feature:

1. Start the computer and then press the F8 key when Windows begins to start. The Windows Advanced Options menu appears.

2. Use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER.

3. If a boot menu appears, use the ARROW keys to select Microsoft Windows XP, and then press ENTER. Windows XP restores the computer to the most recent restore point.

If Windows XP Does Start

1. Log on to Windows as Administrator.

2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.

3. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.

4. On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.

5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.

6. Log on to the computer as Administrator. The System Restore Restoration Complete page appears.

7. Click OK.

Troubleshooting

You may inadvertently restore Windows XP to a previous configuration that you do not want. To undo the restoration:

1. Log on to Windows as Administrator.

2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.

3. On the Welcome to System Restore page, click Undo my last restoration, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.

4. On the Confirm Restoration Undo page, click Next. System Restore restores the original Windows XP configuration, and then restarts the computer.

5. Log on to the computer as Administrator. The System Restore Undo Complete page appears.

6. Click OK.

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