Sony Storage Support

Storage Support USA

When trying to play a DVD movie with Power DVD the sound/video is distorted.

Answer:

Please try the following to fix this issue:

1. Disable the "Enable Audio Digital" for the DVD drive . To do this go to Device Manager, right click on the Sony DVD drive , go to Properties and remove the check from "Enable Audio Digital".

2. Make sure you have the latest upgrades for you sound and video card. Please contact the manufacture of these cards for the updates.

3. Disable your Anti-Virus programs. Some Anti-Virus programs will start up when you try to play a DVD movie and cause distortion.

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