Sony Storage Support

Storage Support USA

I cannot get Audio or Video when trying to watch a movie or play a CD on my internal drive. How can I resolve this?

Answer:

1. Disconnect the Audio cable from the sound card.

2. Uncheck audio digital within Device Manager. To find device manager, right click My Computer, Choose Hardware Choose Device Manager, Click on the (+) in front of DVD/CD-ROM drives, double click on the DVD drive, choose properties, take the check off "Enable Digital CD Audio for this CD-ROM device.

3. Get the latest driver updates for your sound/video cards.

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