I cannot hear any audio when playing the Blu-ray Disc titles. How can I resolve this?
Answer:
- Check the Master Volume by double-clicking the speaker icon in the system tray. If the Mute check box for Master Volume or Wave is checked, please uncheck it.
- Make sure your speakers are powered on with appropriate volume. Check if the speakers' audio line is correctly connected to the speaker out or audio out hole. The color of the hole should be light green.
- Update your sound card driver. Please visit the Web site of your sound card manufacturer and download the latest driver for your sound card.
- Use the configuration tool come with your sound card and switch off the S/P DIF output option if you intend to output the sound via a normal speaker. Similarly, if you intend to output the sound to an amplifier, please be sure to switch the output to digital (S/P DIF) mode.
- If you still continue to have issues with DVD playback, please run the Advisor Tool to ensure you system meets the minimum performance requirements.
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