Product Details

News/Alerts

No news/alerts available for this model.

Firmware/Drivers/Utilities

Filename	Date	File Type	File Size	Operating System
Sony DriveCheck Diagnostic Tool		ZIP	138.3 KB
Nero Updates
Drivers for External Optical Models	04/18/2008			Windows

FAQ/Solutions

Software Questions

How do I eliminate popping and cracking noises from an audio CD?
How do I convert my MP3 and Wav files to CD-DA format?
How do I eliminate the two second gaps between audio tracks?
How do I make an audio compilation CD which will play in my CD player or car stereo?
Why can't I play my CD-R/RW recorded audio discs in my car, home or portable audio CD player?
How do I determine the version of DirectX that is running on my computer?
After installing the Sony drive and Software, I am unable to boot my system.
How can I find specific hardware information on my computer system?
I am having problems installing the software that came with my product. Why?
My drive was recording great with my software and now it won't burn to DVD's. The drive does work with CDR/RW media.
My drive was detected by the software but for some reason now it will not detect the drive. How can I correct this?
My drive was recording great with my software and now it won't burn to CDR/RW media. The drive does work with DVD media.
When attempting to do a burn in Windows 2000 or XP, my system froze up and shut down. Once I rebooted the system, the computer no longer detects my drive. How can I get the drive detected again by my system?
I am having issues uninstalling/re-installing the software. What can I do to resolve this?
When I try to record I continue to get error messages on the media. What can I do to resolve this?
Why I am unable to install Nero InCD software?
How can I find out information on my system?
I am unable to uninstall my Nero burning software.
When trying to burn a DVD with Nero StartSmart I get an error "incorrect media". How can I resolve this?
When I try to install the Nero software bundled with my product, the wrong language selection appears. How do I resolve this?
I am getting an error "Invalid Handle Error 6" when trying to burn with the Nero Software. How can I resolve this?
I am getting a choppy/distorted video on DVD playback using Nero Showtime for Windows. How can I resolve this?
My Sony drive will not detect a blank DVD or CD, how do I resolve this?
I cannot playback the video that was recorded.
I am getting an error message when installing Nero 7: The file (xxxx.dll) cannot be installed because the file in the cabinet-file (xxxxx.cab) cannot be found. How do I resolve this?
How do I update Nero 7 Essentials to work with Windows Vista?
I have Nero 7.0 and receiving the following error message "Your 30-day trial version of MPEG-4 Video decoding support has expired" How can this be resolved?
How Many Digital Photos Can Be Stored on a Standard DVD?
Can a DVD with AVCHD Content be Played in a Regular DVD Player?
When I try to install Nero it keeps asking me for a serial number. Why?

General Questions

Error Messages

What are buffer underruns?

Windows XP Questions

Installation Questions

Media Information

PC Mode Questions

Usage Questions

Can a DVD with AVCHD Content be Played in a Regular DVD Player?

Documentation

File Name	File Size	File Type	Date
DRX840U Operating Instruction	331.38 KB	pdf
DRX840U Product Information Guide	748.11 KB	pdf
DRX840U Quick Start Guide	455.18 KB	pdf
DRX840U Data Sheet	90.97 KB	pdf
DRX840U Media Compatibility Guide	50.11 KB	pdf	11/02/2007

Warranty Registration

Technical Assistance

The Technical Assistant will help you find the information you need to answer questions about your Sony Storage Product.

Parts/Accessories

Optical Product Parts and Accessories Information

RMA Tracking

Live Chat

Live Support is for Optical Customers Only

Contact Technical Support

Email Technical Support

ISV/OS Compatibility Matrix

Please check within the "Documentation" section for independent software vendor (ISV) and/or operating system (OS) Compatibility Matrix for this model.

Sony Storage Support

Storage Support USA

DVD-RW: DRX840U