DRU500AX
4X DVD-RW Media Compatibility Notice
Please Note: 4X DVD-RW media is not compatible for recording with your drive, please use 1X or 2X compatible DVD-RW media only.
Optical Product Parts and Accessories Information
The Sony Electronics Inc. optical product you have purchased is supplied with the parts, software and accessories needed to use the product. If you need to obtain additional or replacement parts, software and accessories for your optical product then the storage support team will attempt to obtain it for you at your sole cost and expense. Product information guides, manuals and other documentation packaged with the optical products normally can be downloaded directly from this web site.
Sonic MyDVD Updates
MyDVD v5.2 Software Upgrade
Sonic is now providing a special MyDVD 5.2 upgrade offer to those using MyDVD that came bundled with certain Sony Dual RW drives. Please note that this special offer only applies to Sony Dual RW drive customers and is not compatible with those using MyDVD bundled by other vendors, retail versions, or updates from earlier versions.
MyDVD Update
IDE Installation Guide
IDE Installation Guide
1) With the computer shutdown and all the power disconnected, open up your computer. Remove the cover mounting screws and then the cover.
The computer boots up and the BIOS can recognize the primary (master/slave) hard disk drive, but it cannot recognize all devices connected to the secondary hard disk drive. Why?
Is the power connected?
Is the IDE interface cable correctly connected? (Make sure it is completely plugged in)
Is the setup correct? Is the position of the jumper pin correctly set?
In the BIOS, is the secondary disabled? (For detailed information on BIOS settings, please contact the PC's manufacturer)
Is the secondary's interface cable too long? (Has it exceeded the ATAPI specification of 18 inches/45cm?)
Is the IDE cable's pin twisted? (Also, make sure there is no reversed insertion.)
I am having a read/write problem with the DVD media bundle with my drive.
Sony has discovered problems with some of the DVD+RW media bundled with the following Dual RW drive models: DRU-500A, DRX-500UL, DRU-500AX, DRX-500ULX. If you are having a problem recording to or reading from a Sony DVD+RW disc that was bundled with your drive, please click here for more information.
I am having problems recording at 4x with my DRU-500 drive. Why?
What is the difference between the DRU500A and DRU500AX and the DRX500UL and DRX500ULX?
The hardware is identical. The software that comes with the DRU500A and DRX500UL is on a CD-ROM disc and you will need to download the latest updates to the software from the Internet. The DRU500AX and DRX500ULX comes on a DVD-ROM disc and has all the latest software updates included. Both drives can be updated to the same, latest firmware.
I cannot get Audio or Video when trying to watch a movie or play a CD on my internal drive. How can I resolve this?
1. Disconnect the Audio cable from the sound card.
2. Uncheck audio digital within Device Manager. To find device manager, right click My Computer, Choose Hardware Choose Device Manager, Click on the (+) in front of DVD/CD-ROM drives, double click on the DVD drive, choose properties, take the check off "Enable Digital CD Audio for this CD-ROM device.
3. Get the latest driver updates for your sound/video cards.