DRU530A
When I try to install Nero it keeps asking me for a serial number. Why?
This could be due to an older version of Nero that was installed on your system. Please try the following.
- Uninstall the Nero software from your add/remove programs.
- Run the Nero General Clean tool located at this site: Nero Tools
- Remove all other burning programs such as any old versions of Nero or Roxio Easy CD Creator
- Reinstall the Nero software. (Do not input any numbers in the serial number field during installation)
- Get the latest Nero updates at: Nero Updates
Optical Product Parts and Accessories Information
The Sony Electronics Inc. optical product you have purchased is supplied with the parts, software and accessories needed to use the product. If you need to obtain additional or replacement parts, software and accessories for your optical product then the storage support team will attempt to obtain it for you at your sole cost and expense. Product information guides, manuals and other documentation packaged with the optical products normally can be downloaded directly from this web site.
Sonic MyDVD Updates
MyDVD v5.2 Software Upgrade
Sonic is now providing a special MyDVD 5.2 upgrade offer to those using MyDVD that came bundled with certain Sony Dual RW drives. Please note that this special offer only applies to Sony Dual RW drive customers and is not compatible with those using MyDVD bundled by other vendors, retail versions, or updates from earlier versions.
MyDVD Update
IDE Installation Guide
IDE Installation Guide
1) With the computer shutdown and all the power disconnected, open up your computer. Remove the cover mounting screws and then the cover.
The computer boots up and the BIOS can recognize the primary (master/slave) hard disk drive, but it cannot recognize all devices connected to the secondary hard disk drive. Why?
Is the power connected?
Is the IDE interface cable correctly connected? (Make sure it is completely plugged in)
Is the setup correct? Is the position of the jumper pin correctly set?
In the BIOS, is the secondary disabled? (For detailed information on BIOS settings, please contact the PC's manufacturer)
Is the secondary's interface cable too long? (Has it exceeded the ATAPI specification of 18 inches/45cm?)
Is the IDE cable's pin twisted? (Also, make sure there is no reversed insertion.)
I am trying to install the MyDVD that came with my DRU-530 drive andit will not accept the serial number I input. How can I resolve this?
The serial number for the software will automatically be inputted in the fields. Do not change this serial number. If you have already removed the serial number from the field, please cancel the installation and start the installation over again and the serial number will re-appear.
I cannot get Audio or Video when trying to watch a movie or play a CD on my internal drive. How can I resolve this?
1. Disconnect the Audio cable from the sound card.
2. Uncheck audio digital within Device Manager. To find device manager, right click My Computer, Choose Hardware Choose Device Manager, Click on the (+) in front of DVD/CD-ROM drives, double click on the DVD drive, choose properties, take the check off "Enable Digital CD Audio for this CD-ROM device.
3. Get the latest driver updates for your sound/video cards.
My Sony drive records and reads just fine, but whenever I try to play a game I get an error indicating my optical drive is not detected. What is causing this issue?
Disable your native Windows XP burning software. Also go to Device Manager, under the IDE ATA/ATAPI Controller, change the IDE controller to a Standard Dual Channel controller.
Go to:
- Right Click My Computer
- Choose Properties
- Choose Hardware
- Choose Device Manager
- Click the + in front of IDE ATA/ATAPI Controllers
- Double Click the Intel IDE Controller
- Click on the Driver Tab
- Choose Update Driver
- Choose Display a List..
- Choose Next
- Choose the Standard IDE Controller
- Click Next
- Make sure you reboot the system so the changes take affect
Why is RecordNow telling me I have the wrong version of Windows Media Player (WMP) after I just installed WMP 10?
RecordNow interacts with the Windows Media Player when creating audio discs. The main usage is to extract audio track information.
After installing WMP 10 on a system with an older version of RecordNow installed will result in an error message being displayed that the version of the Windows Media Player is not correct and the CD lookup function will fail to extract the track information.
Please download and install the patch appropriate for your version of RecordNow.
Updates to Sonic products are typically delivered through the Sonic Update Manager application. Select "Check for Updates" in the Help menu of your Sonic application.