Sony Storage Support

Storage Support USA

DRX530UL

Error Message: DVDErr,-47002

Answer:

Title
DVDErr,-47002

Description
Capture/Writing Errors

Symptom
Could not complete the last command because no audio decoder available for this stream type (DVDErr,-47002)

Solution
Make sure that the audio in the camera is set to 48k/16 bit.

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Error Message: Error in QDV.dll

Answer:

Title
Error in QDV.dll

Description
Burning/Building

Symtom
When trying to build, error message "error in QDV.dll" pops up.

Solution
This error is usually resolved with a Windows Update for older systems like Windows Me or Windows 98. It's generally a DirectX or ASPI update that is required.

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Error Message: Pins Not Connected (32722)

Answer:

Title
Pins Not Connected (32722)

Description
Disc Writing/Capture Error

Symptom
When writing a disc or capturing, I get Pins Not Connected (32722)

Solution

  1. Make sure that your your files are DVD compliant. Many times this error occurs with files that have been downloaded from the Internet or have non-compliant attributes for DVD burning.
  2. Make sure that all of your video cards are properly seated (or reseat them) and then re-boot.
  3. Check ALL SCSI and ATA drive/burner connections (internal and external) to make sure that they are firmly connected and no pins in those connectors are bent or missing. Also, check drive ribbons and cables for tears, rips, or broken connections.
  4. Make sure that you have ASPI 4.6. If you are unsure how to do this, go the ASPI radified link listed below as it will give you specific instructions on how to do this.
  5. Check your computer monitor's pin configurations with that of the video card it is connected to. Check to see if your monitor and card support the same number of pins (most use 15, but some users have been instructed by certain companies to remove the 15th pin to fix the conflict). If you are unsure how to do this, consult your video card manufacturer and describe what make and model monitor you are using. Some monitors require a special adapter to correct the 15 pin issue. Make sure that your card came with this adapter or needs one for the monitor that you are using.
  6. Finally, check that your video card has the latest drivers and control panels from the manufacturer. The link below describes how to do this PER ATI 7500/8500 Radeon card's. If you do not have an ATI card, then follow the same instructions, but substitute your video card manufacturer's website instead of ATI's.
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Where can I play the discs I make?

Answer:

- DVD+RW, -RW, +R, and -R discs will play in most set-top players and DVD-ROM drives. A full list of qualified players is available on the MyDVD website.

- DVD-RAM discs will play in DVD-RAM drives and some recent DVD-ROM drives.

- CD-R and -RW discs will play in most CD-ROM and DVD-ROM drives. This kind of disc is called a cDVD®. MyDVD places a free software player on the cDVD disc; the player should start automatically and play the contents when the disc is inserted in a Windows-based PC.

- At the time of writing, no set-top players can play DVD-RAM discs and only a very few models can play cDVD discs. It is possible that more players will become available in the future.

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What other equipment do I need to make MyDVD work?

Answer:

MyDVD is the fastest and easiest way to get video onto DVD. But it doesn't do its job alone. MyDVD is the software component of an overall system that includes a computer, video capture hardware, and disc recording drives.

The following should give you an idea of everything you need to get the most out of MyDVD:

Windows PC with:

  • Windows 98 SE, Windows 2000, Windows ME, Windows XP
  • PIII 600MHz (1.2GHz Pentium 4 recommended for excellent capture performance)
  • 128MB system RAM (256MB recommended)
  • 10 GB hard disk space
  • DVD recorder or CD recorder (CDs will only play back on PCs or set-top DVD players that support recordable CDs)
  • Video capture hardware
  • Speakers connected to your PC sound card If your PC meets the minimum requirements, you should be able to run MyDVD.

Performance improves considerably with higher CPU speeds and larger amounts of system memory (RAM).

Note: Windows 98 does not support IEEE 1394, Firewire, or i.Link.

Hardware approved and tested for MyDVD 4:

Sonic's Q&A department has tested and approved the following hardware listed on this website: Sonic MyDVD > Tested Hardware > Video Capture Devices

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How do I create videos with chapter points?

Answer:

Chapter points are markers in a piece of video that you can jump to. Hollywood DVD titles have chapter points so that you can jump to your favorite scene in the movie. You can add chapters to your video clips as you record them.

To add chapter points at regular intervals while capturing, select Create Chapter Points in the Capture to Disk window, then enter the interval in minutes or seconds. To add a chapter point while capturing, press the spacebar. MyDVD inserts a chapter point at the frame that is displayed when you press the spacebar.

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What is DMA and why do I need to turn it on?

Answer:

Before you use MyDVD to capture video and audio, you must enable direct memory access (DMA) on your hard disk. This allows MyDVD to write to the disk much more quickly than if DMA is not enabled.

Different versions of Windows have different ways of enabling DMA. Please see the MyDVD manual for an explanation of how to do this.

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What are the minimum system requirements for MyDVD? What is recommended?

Answer:

To use MyDVD you need:

  • Microsoft Windows 98, 98 SE, ME, 2000, or XP
  • Microsoft Windows Media Player 6.x or later
  • For video capture: 600 MHz Intel Pentium II CPU (800 MHz or better recommended)
  • For authoring: 400 MHz Intel Pentium II CPU (or better recommended)
  • 128 MB RAM (256 MB recommended)
  • CD-ROM or DVD-ROM drive
  • AGP video graphics adapter with at least 8 MB RAM
  • Windows compatible sound card
  • Monitor supporting 16-bit color at 1024 x 768 minimum screen area (24/32-bit color and larger screen area recommended)
  • At least 10 GB free hard disk space (20 GB or more recommended). Disks must be formatted using the FAT32 or NTFS file system -- right-click on the disk icon and choose Properties to see which file system is used
  • DVD or CD recorder
  • Internet connection (this is not essential, but it is useful for registering MyDVD and downloading software updates)
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What is the "TV safe zone"?

Answer:

Televisions display an image that is larger than the physical screen. This helps to hide distortion at the edges of the image, but it also means that part of the image cannot be seen on a television. The part of the image that can be seen is called the safe zone. MyDVD can indicate the safe zone in the Menu Editor. This lets you see how much of the menu will be visible on a television screen. For example, if you use a picture of your family as the menu background, you can make sure that nobody will be cut out of the picture.

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How do I change the thumbnail inside my button?

Answer:

MyDVD chooses the first frame of video as the thumbnail. With MyDVD 3.1 or later you can change the thumbnail by double clicking on the thumbnail and scrolling the "thumb" to the appropriate frame.

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