Sony Storage Support

You need to Remove the Nero Software thru your Add/Remove Programs. Run the Nero Cleaning Tool and reinstall the software. To find the Nero Cleaning Tool, please refer to this url

http://www.nero.com

1. Make sure you have DMA turned on.
   • Right click my computer
   • Choose Properties
   • Choose Hardware
   • Choose Device Manager
   • Double click on IDE ATA/ATAPI Controllers
   • Double click the Secondary IDE Controller
   • Choose Advanced Settings
   • Change both Device 0 and Device 1 to DMA if Available.

   **NOTE** If DMA is not available please do the following:

   • Right click on the Secondary IDE Controller
   • Choose Uninstall
   • Reboot your system to make the changes effective and you should now have the choice of DMA available on the IDE controller. Please follow the above instructions to make the DMA changes.

2. Disable the "Enable Digital CD Audio" for the DVD drive.
   • Right click my computer
   • Choose Properties
   • Choose Hardware
   • Choose Device Manager
   • Double click on DVD/CD-ROM drive
   • Double click on the Sony drive
   • Choose Properties and take the check off Enable Digital CD Audio for the CD-ROM Device
3. Make sure you have the latest upgrades for your sound and video card. Please contact the manufacture of these cards for the updates.
4. Disable your Anti-Virus programs. Some Anti-Virus programs will start up when you try to play a DVD movie and cause distortion.
5. Install the Sony drive as a Secondary master by itself. Do not install the drive with another DVD-ROM/CD-RW/CD-ROM drive.
6. Enable the Hardware Acceleration within the Nero Showtime software.
   • Click on the Preferences button (the hammer) on the menu bar.

   This reduces the main load on the processor and may lead to improved video performance. Please note this is only possible to switch the hardware acceleration on and off when there is no playback.

If you are using the Windows Media Player software for playback and experience playback issues, please refer to this url for further support:

Playback issues: Click here for Microsoft website

Playing CD's and DVD's: Click here for Microsoft website

When you launch Nero StartSmart, in the upper right hand corner you will need to choose the correct media type. For example, if you use CD media you need to choose CD. If you are using DVD media, you need to choose DVD.

In most cases, different packet writing software such as Nero InCD, Roxio Drag and Drop, Sonics DLA or BHA B's Clip cannot coexist. In order for the Nero InCD software to work properly it is advisable to have only one type of packet writing software on the computer. Please remove B's Clip or any other packet writing software on the computer before installing Nero InCD software

Please update to the latest version of Nero.

Nero Updates

Download the Nero Info Tool from the following link.

Nero Tools

Download the General Clean Tool from the following link.

Nero Tools

The 80 wire cable with 40 pin connectors preserves signal integrity. Using the 80 wire cables with this type of construction allows the maximum data rates of ATA66, ATA100 and ATA133 to be reached. This cable is used primarily for Ultra DMA configurations but will also work on Sony DVD/CD burner.

***Note*** Sony recorders are only supported on Ultra DMA built into the motherboard. They are not supported on Ultra DMA cards added to the system.

Download the Nero Info Tool from the following link.

Nero Info Tool

Try switching between DMA or PIO mode on the IDE ATA/ATAPI Controllers.

Go to:

• Right Click My Computer
• Choose Properties
• Choose Hardware
• Choose Device Manager
• Click the + in front of IDE ATA/ATAPI Controllers
• Double Click the Secondary IDE Controller
• Click Advanced Settings
• Under Device 1  Next to Transfer Mode choose DMA (or vise versa)
• Click OK
• Reboot your System