DRU710A
When I try to install Nero it keeps asking me for a serial number. Why?
This could be due to an older version of Nero that was installed on your system. Please try the following.
- Uninstall the Nero software from your add/remove programs.
- Run the Nero General Clean tool located at this site: Nero Tools
- Remove all other burning programs such as any old versions of Nero or Roxio Easy CD Creator
- Reinstall the Nero software. (Do not input any numbers in the serial number field during installation)
- Get the latest Nero updates at: Nero Updates
Optical Product Parts and Accessories Information
The Sony Electronics Inc. optical product you have purchased is supplied with the parts, software and accessories needed to use the product. If you need to obtain additional or replacement parts, software and accessories for your optical product then the storage support team will attempt to obtain it for you at your sole cost and expense. Product information guides, manuals and other documentation packaged with the optical products normally can be downloaded directly from this web site.
IDE Installation Guide
IDE Installation Guide
1) With the computer shutdown and all the power disconnected, open up your computer. Remove the cover mounting screws and then the cover.
Nero Software Tutorials
The below attachments are Nero recording guides that will give step-by-step instructions.
The computer boots up and the BIOS can recognize the primary (master/slave) hard disk drive, but it cannot recognize all devices connected to the secondary hard disk drive. Why?
Is the power connected?
Is the IDE interface cable correctly connected? (Make sure it is completely plugged in)
Is the setup correct? Is the position of the jumper pin correctly set?
In the BIOS, is the secondary disabled? (For detailed information on BIOS settings, please contact the PC's manufacturer)
Is the secondary's interface cable too long? (Has it exceeded the ATAPI specification of 18 inches/45cm?)
Is the IDE cable's pin twisted? (Also, make sure there is no reversed insertion.)
My Sony drive will not detect a blank DVD or CD, how do I resolve this?
- You need to ensure you are using the recommended media posted on the media compatibility guide. http://sony.storagesupport.com/.
- If you are already using the recommended media, please ensure you have the drive installed alone as a secondary master. If you are not sure of the install, please refer to the installation video clip. http://sony.storagesupport.com/
- Make sure the drive is listed okay in Device Manager. To ensure this, right click My Computer/Properties/Hardware/Device Manager. You should have a listing here for DVD/CD-rom drives. Double click on the Sony drive and make sure there are no yellow ! marks on the drive.
- Make sure your System/Nero ASPI files are not corrupt. Go to Nero/Nero tool kit/Nero info tool. Click on the ASPI tab. In the arrow down tab, check both your system and Nero ASPI files. At the bottom, it should display ASPI is installed and working properly. If it does not, please get the latest ASPI update. http://sony.storagesupport.com/.
- Get the latest Firmware updates available for your drive. http://sony.storagesupport.com/.
- Make sure you have DMA turned off.
- Right click my computer
- Choose Properties
- Choose Hardware
- Choose Device Manager
- Double click on IDE ATA/ATAPI Controllers
- Double click the Secondary IDE Controller
- Choose Advanced Settings
- Change both Device 0 and Device 1 to PIO only.
My Sony drive records and reads just fine, but whenever I try to play a game I get an error indicating my optical drive is not detected. What is causing this issue?
Disable your native Windows XP burning software. Also go to Device Manager, under the IDE ATA/ATAPI Controller, change the IDE controller to a Standard Dual Channel controller.
Go to:
- Right Click My Computer
- Choose Properties
- Choose Hardware
- Choose Device Manager
- Click the + in front of IDE ATA/ATAPI Controllers
- Double Click the Intel IDE Controller
- Click on the Driver Tab
- Choose Update Driver
- Choose Display a List..
- Choose Next
- Choose the Standard IDE Controller
- Click Next
- Make sure you reboot the system so the changes take affect
I cannot get Audio or Video when trying to watch a movie or play a CD on my internal drive. How can I resolve this?
1. Disconnect the Audio cable from the sound card.
2. Uncheck audio digital within Device Manager. To find device manager, right click My Computer, Choose Hardware Choose Device Manager, Click on the (+) in front of DVD/CD-ROM drives, double click on the DVD drive, choose properties, take the check off "Enable Digital CD Audio for this CD-ROM device.
3. Get the latest driver updates for your sound/video cards.
When I try to install the Nero software bundled with my product, the wrong language selection appears. How do I resolve this?
Go to Control Panel > Regional and Language Options> make sure it is set to English (United States). Choose the Advanced Tab and make sure the Select language box is set to English (United States) and reboot.