DRX800UL
Drivers for External Optical Models
Do you need a Driver? (External models)
All Sony Optical external units are plug & play with Windows, no drivers are required for detection.
When I try to install Nero it keeps asking me for a serial number. Why?
This could be due to an older version of Nero that was installed on your system. Please try the following.
- Uninstall the Nero software from your add/remove programs.
- Run the Nero General Clean tool located at this site: Nero Tools
- Remove all other burning programs such as any old versions of Nero or Roxio Easy CD Creator
- Reinstall the Nero software. (Do not input any numbers in the serial number field during installation)
- Get the latest Nero updates at: Nero Updates
Optical Product Parts and Accessories Information
The Sony Electronics Inc. optical product you have purchased is supplied with the parts, software and accessories needed to use the product. If you need to obtain additional or replacement parts, software and accessories for your optical product then the storage support team will attempt to obtain it for you at your sole cost and expense. Product information guides, manuals and other documentation packaged with the optical products normally can be downloaded directly from this web site.
Nero Software Tutorials
The below attachments are Nero recording guides that will give step-by-step instructions.
My Sony drive will not detect a blank DVD or CD, how do I resolve this?
- You need to ensure you are using the recommended media posted on the media compatibility guide. http://sony.storagesupport.com/.
- If you are already using the recommended media, please ensure you have the drive installed alone as a secondary master. If you are not sure of the install, please refer to the installation video clip. http://sony.storagesupport.com/
- Make sure the drive is listed okay in Device Manager. To ensure this, right click My Computer/Properties/Hardware/Device Manager. You should have a listing here for DVD/CD-rom drives. Double click on the Sony drive and make sure there are no yellow ! marks on the drive.
- Make sure your System/Nero ASPI files are not corrupt. Go to Nero/Nero tool kit/Nero info tool. Click on the ASPI tab. In the arrow down tab, check both your system and Nero ASPI files. At the bottom, it should display ASPI is installed and working properly. If it does not, please get the latest ASPI update. http://sony.storagesupport.com/.
- Get the latest Firmware updates available for your drive. http://sony.storagesupport.com/.
- Make sure you have DMA turned off.
- Right click my computer
- Choose Properties
- Choose Hardware
- Choose Device Manager
- Double click on IDE ATA/ATAPI Controllers
- Double click the Secondary IDE Controller
- Choose Advanced Settings
- Change both Device 0 and Device 1 to PIO only.
When I try to install the Nero software bundled with my product, the wrong language selection appears. How do I resolve this?
Go to Control Panel > Regional and Language Options> make sure it is set to English (United States). Choose the Advanced Tab and make sure the Select language box is set to English (United States) and reboot.
I am getting an error "Invalid Handle Error 6" when trying to burn with the Nero Software. How can I resolve this?
You need to Remove the Nero Software thru your Add/Remove Programs. Run the Nero Cleaning Tool and reinstall the software. To find the Nero Cleaning Tool, please refer to this url
I am getting a choppy/distorted video on DVD playback using Nero Showtime for Windows. How can I resolve this?
- Make sure you have DMA turned on.
- Right click my computer
- Choose Properties
- Choose Hardware
- Choose Device Manager
- Double click on IDE ATA/ATAPI Controllers
- Double click the Secondary IDE Controller
- Choose Advanced Settings
- Change both Device 0 and Device 1 to DMA if Available.
**NOTE** If DMA is not available please do the following:
- Right click on the Secondary IDE Controller
- Choose Uninstall
- Reboot your system to make the changes effective and you should now have the choice of DMA available on the IDE controller. Please follow the above instructions to make the DMA changes.
- Disable the "Enable Digital CD Audio" for the DVD drive.
- Right click my computer
- Choose Properties
- Choose Hardware
- Choose Device Manager
- Double click on DVD/CD-ROM drive
- Double click on the Sony drive
- Choose Properties and take the check off Enable Digital CD Audio for the CD-ROM Device
- Make sure you have the latest upgrades for your sound and video card. Please contact the manufacture of these cards for the updates.
- Disable your Anti-Virus programs. Some Anti-Virus programs will start up when you try to play a DVD movie and cause distortion.
- Install the Sony drive as a Secondary master by itself. Do not install the drive with another DVD-ROM/CD-RW/CD-ROM drive.
- Enable the Hardware Acceleration within the Nero Showtime software.
- Click on the Preferences button (the hammer) on the menu bar.
This reduces the main load on the processor and may lead to improved video performance. Please note this is only possible to switch the hardware acceleration on and off when there is no playback.
If you are using the Windows Media Player software for playback and experience playback issues, please refer to this url for further support:
Playback issues: Click here for Microsoft website
Playing CD's and DVD's: Click here for Microsoft website
When trying to burn a DVD with Nero StartSmart I get an error "incorrect media". How can I resolve this?
When you launch Nero StartSmart, in the upper right hand corner you will need to choose the correct media type. For example, if you use CD media you need to choose CD. If you are using DVD media, you need to choose DVD.
Why I am unable to install Nero InCD software?
In most cases, different packet writing software such as Nero InCD, Roxio Drag and Drop, Sonics DLA or BHA B's Clip cannot coexist. In order for the Nero InCD software to work properly it is advisable to have only one type of packet writing software on the computer. Please remove B's Clip or any other packet writing software on the computer before installing Nero InCD software