Sony Storage Support

Storage Support USA


Drivers for External Optical Models

Operating System:

Do you need a Driver? (External models)

All Sony Optical external units are plug & play with Windows, no drivers are required for detection.

VRD-VC20 Video Capturing Update

Download & Installation Instructions:

Video Capturing
Please follow ALL three steps in sequential order.

1) VRD-VC20 Video Capturing Plug-In for NeroVision Express
Important Note:
Please note it is necessary to download and install the latest NeroVision Express in order for the Video Capturing Plug-In to work properly. Please go to Nero Updates and download the latest updates.
2) VRD-VC20 Firmware Update Version 1308
Important Note:
In order to install firmware 1308, it is mandatory that the Nero Video Plug-In For Capturing Video is installed (step 1 above). If the Nero Plug-In For Capturing video has not been installed, please perform the video plug-in installation prior to updating this firmware version 1308.

3) Video Capturing Driver

When I try to install Nero it keeps asking me for a serial number. Why?


This could be due to an older version of Nero that was installed on your system. Please try the following.

  • Uninstall the Nero software from your add/remove programs.
  • Run the Nero General Clean tool located at this site: Nero Tools
  • Remove all other burning programs such as any old versions of Nero or Roxio Easy CD Creator
  • Reinstall the Nero software. (Do not input any numbers in the serial number field during installation)
  • Get the latest Nero updates at: Nero Updates
Was the information on this page helpful?:
Select an option

Optical Product Parts and Accessories Information

The Sony Electronics Inc. optical product you have purchased is supplied with the parts, software and accessories needed to use the product.   If you need to obtain additional or replacement parts, software and accessories for your optical product then the storage support team will attempt to obtain it for you at your sole cost and expense.  Product information guides, manuals and other documentation packaged with the optical products normally can be downloaded directly from this web site. 

Nero Software Tutorials

The below attachments are Nero recording guides that will give step-by-step instructions.

ASPI Check

ASPI Install Instructions
Please make sure that the ASPI on your system is up to date. 

Date "Created" when DVDirect burns a DVD Video Disc in stand alone mode remains the same regardless of the date that it was created. It can be recorded a year from now and the date "created" will be the same.


In stand alone mode, the date is predetermined by the firmware. Depending on the date the firmware was manufactured, the created date stamp will reflect it.

To find out the firmware date stamp which is also created date for DVD discs created by DVDirect in stand alone mode, after you record a DVD video in stand alone mode, take the disc out, and load it into a computer. Access the folder video_ts folder and right click. Go to properties, and you will see the date.

However, when a disc is created with a computer, the date "created" changes according to the time and date that it was created. This is because the computer has an internal clock where as the DVDirect does not.

Was the information on this page helpful?:
Select an option

I cannot get my DVDirect drive to detected on my computer. How do I resolve this issue?


Please follow the steps below:

Remove any blank media, software or other discs from the drive.

Connect only the DVDirect drive to the USB ports on your computer.

This drive must be plugged directly into the USB port. No hub.

If the drive was detected and now is not, power off the drive and shut down the computer. Unplug the cable from the I-link /USB port and reconnect it and reboot and turn the drive back on.

Make sure you have the latest direct X drivers/Service Pak installed for XP and 2k.

Was the information on this page helpful?:
Select an option

What is RAM?


RAM is Random Access Memory. RAM is the primary working memory in a computer used for the temporary storage of programs and data and in which the data can be accessed directly and modified. RAM is the place in a computer where the operating system, application programs, and data in current use are kept so that they can be quickly reached by the computer's processor. RAM is much faster to read from and write to than the other kinds of storage in a computer, the hard disk, floppy disk, and CD-ROM. However, the data in RAM stays there only as long as your computer is running. When you turn the computer off, RAM loses its data. When you turn your computer on again, your operating system and other files are once again loaded into RAM, usually from your hard disk. If RAM fills up, the processor needs to continually go to the hard disk to overlay old data in RAM with new, slowing down the computer's operation. Unlike the hard disk which can become completely full of data so that it won't accept any more; RAM never runs out of memory. It keeps operating, but much more slowly than you may want it to.

Was the information on this page helpful?:
Select an option

Do I need more RAM?


If you work with high-end graphics, CAD software, digital images, or video, you can get by with 256MB, but would benefit greatly by installing 512MB of memory or more. Having more RAM in your computer reduces the number of times that the computer processor has to read data in from your hard disk, an operation that takes much longer than reading data from RAM. Upgrading your RAM is one of the quickest, most efficient and most cost-effective ways to boost performance. Many new computers come with only a bare minimum of memory installed. Adding more RAM can add more zip to your system; and installation of RAM is not that complicated.

Was the information on this page helpful?:
Select an option