Sony Storage Support

Storage Support USA

DVD-RW

Optical Product Parts and Accessories Information

The Sony Electronics Inc. optical product you have purchased is supplied with the parts, software and accessories needed to use the product.   If you need to obtain additional or replacement parts, software and accessories for your optical product then the storage support team will attempt to obtain it for you at your sole cost and expense.  Product information guides, manuals and other documentation packaged with the optical products normally can be downloaded directly from this web site. 

Media Care and Cleaning

Care and Cleaning of DVD or CD Discs
As an optical medium, Recordable DVD/CD media is exceptionally well-suited to the rigors of real life. However, discs are not indestructible. You can help preserve the life of your discs by following a few simple precautions. Here is some basic information on the care and cleaning of discs.

Sony's Learning Center

Please visit Sony Electronics Inc. Learning Center web site for more information on the latest in optical storage products.

ASPI Check

ASPI Install Instructions
Please make sure that the ASPI on your system is up to date. 
 
 Instructions:
 

Can a DVD with AVCHD Content be Played in a Regular DVD Player?

Answer:

No, traditional DVD players do not include the capability to decode AVCHD and lack high definition outputs. While most DVD players will simply eject a DVD encoded with AVCHD content, some DVD players might get stuck and not eject it or possibly erase the disc without warning, so never put a DVD encoded with AVCHD content in a regular DVD player.

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How Many Digital Photos Can Be Stored on a Standard DVD?

Answer:

Up to 2,000 digital photos can be stored on a standard 4.7GB DVD+R/+RW disc. Note that Double/Dual Layer discs are not presently supported for photo recording.

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The tray on my Sony internal drive will not stay closed. Every time I put a disc in and try to close it, it immediately ejects the disc. How can I resolve this?

Answer:

The faceplate has not been installed properly. Some of our internal optical products were shipped with black replaceable bezels.  If you have changed the faceplate and/or bezel, make sure you have changed both faceplate and bezel.

Also, you will need to pull the drive out of the computer and apply a little extra force to the faceplate and bezel to hear them "snap" into place.

Check the specific model 'documentation' section on this support web site for the front panel (bezel) replacement guide.

 

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When a DVD-Video is played, noise comes out together with its recorded sound. Or, the sound is output on one channel only.

Answer:

Change your sound card driver. For information on the driver, consult the manufacturer of your sound card.

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Why am I unable to view my burned DVD in my DVD/RW drive?

Answer:

You will not be able to view a region free disc(DVD's you record yourself are region free), until a region code has been set by viewing a manufactured DVD disc that has a region code setting.

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I cannot playback the video that was recorded.

Answer:

Except for DVD+RW, all media must be finalized before it can be played. It can also be cause by the brand of media. Change media brand that will be compatible to your set player or consult the media compatibility list on the Sony Storage support website. http://sony.storagesupport.com/

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