DVD-ROM
Optical Product Parts and Accessories Information
The Sony Electronics Inc. optical product you have purchased is supplied with the parts, software and accessories needed to use the product. If you need to obtain additional or replacement parts, software and accessories for your optical product then the storage support team will attempt to obtain it for you at your sole cost and expense. Product information guides, manuals and other documentation packaged with the optical products normally can be downloaded directly from this web site.
Sony's Learning Center
Please visit Sony Electronics Inc. Learning Center web site for more information on the latest in optical storage products.
IDE Installation Guide
IDE Installation Guide
1) With the computer shutdown and all the power disconnected, open up your computer. Remove the cover mounting screws and then the cover.
ASPI Check
ASPI Install Instructions
Please make sure that the ASPI on your system is up to date.
Instructions:
Can a DVD with AVCHD Content be Played in a Regular DVD Player?
No, traditional DVD players do not include the capability to decode AVCHD and lack high definition outputs. While most DVD players will simply eject a DVD encoded with AVCHD content, some DVD players might get stuck and not eject it or possibly erase the disc without warning, so never put a DVD encoded with AVCHD content in a regular DVD player.
The computer boots up and the BIOS can recognize the primary (master/slave) hard disk drive, but it cannot recognize all devices connected to the secondary hard disk drive. Why?
Is the power connected?
Is the IDE interface cable correctly connected? (Make sure it is completely plugged in)
Is the setup correct? Is the position of the jumper pin correctly set?
In the BIOS, is the secondary disabled? (For detailed information on BIOS settings, please contact the PC's manufacturer)
Is the secondary's interface cable too long? (Has it exceeded the ATAPI specification of 18 inches/45cm?)
Is the IDE cable's pin twisted? (Also, make sure there is no reversed insertion.)
When a DVD-Video is played, noise comes out together with its recorded sound. Or, the sound is output on one channel only.
Change your sound card driver. For information on the driver, consult the manufacturer of your sound card.
I am having issues uninstalling/re-installing the software. What can I do to resolve this?
Restoring you system to the last know good configuration in Windows 2000 and XP should fix the issue. Below are instructions how to do this.
Windows 2000 Last Known Good Configuration Instructions
1. Click Start, and then click Shut Down.
2. Click Restart, and then click OK.
3. When you see the message Please select the operating system to start, press F8.
4. Use the arrow keys to highlight Last Known Good Configuration, and then press ENTER. NUM LOCK must be off before the arrow keys on the numeric keypad will function.
5. Use the arrow keys to highlight an operating system, and then press ENTER.
***Note
Choosing Last Known Good Configuration provides a way to recover from problems such as a newly added driver that may be incorrect for your hardware. It does not solve problems caused by corrupted or missing drivers or files. When you choose Last Known Good Configuration, Windows 2000 restores information in registry key HKLM\System\CurrentControlSet only. Any changes you have made in other registry keys remain.
Windows XP Last Know Good Configuration Instructions
If Windows does not start, restart Windows by using the Last Known Good Configuration feature:
1. Start the computer and then press the F8 key when Windows begins to start. The Windows Advanced Options menu appears.
2. Use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER.
3. If a boot menu appears, use the ARROW keys to select Microsoft Windows XP, and then press ENTER. Windows XP restores the computer to the most recent restore point.
If Windows XP Does Start
1. Log on to Windows as Administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
3. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
4. On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
6. Log on to the computer as Administrator. The System Restore Restoration Complete page appears.
7. Click OK.
Troubleshooting
You may inadvertently restore Windows XP to a previous configuration that you do not want. To undo the restoration:
1. Log on to Windows as Administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
3. On the Welcome to System Restore page, click Undo my last restoration, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
4. On the Confirm Restoration Undo page, click Next. System Restore restores the original Windows XP configuration, and then restarts the computer.
5. Log on to the computer as Administrator. The System Restore Undo Complete page appears.
6. Click OK.
After installing the Sony drive and Software, I am unable to boot my system.
Disconnect the drive from your system. If you are able to boot, remove all writing software from the system. Reboot the system. Disable all background programs running on your system, including any anti-virus programs. Reinstall the software one program at a time, rebooting the system after each install. If the system still will not boot, you are having a system issue and will need to contact the maker of your system.
How do I determine what type of graphic card is installed on my computer?
Right-click on the 'My Computer' icon on your computer's desktop and select the 'Properties' option.
For Windows 98 Second Edition and Windows Millennium Edition, select the 'Device Manager' tab on the 'System Properties' dialog box. Click on the 'Display adapters' icon to show what type of graphic card is installed on your computer.
For Windows 2000, select the 'Hardware' tab under 'System Properties.' Select 'Device Manager'. Click on the 'Display Adapters' icon. Read the graphic card type, for example, nTNT2, nTNT, ATI Rage Pro 128, Intel Corp. 810 graphic controller, etc You can also determine the memory of the graphic through this process.