Sony Storage Support

Storage Support USA

Autoloader

If a Symantec Backup Exec hangs at the start of a catalog job, what can I try to correct the issue?

Answer:

 
When Symantec Backup Exec hangs at the start of a catalog job you should try unchecking the “Use storage media-based catalogs” check box under Tools | Options | Catalog. When this option is not selected during a catalog operation, all files on the tape must be read file-by-file to create a new catalog.
 
For further information on this option, please visit the Symantec support site at the link provided below:
 
http://seer.entsupport.symantec.com/docs/200962.htm

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Sony Tape Tool for Solaris (x86)

Operating System:
Solaris (x86 platform)
Version:
3.6
File Type:
tar.gz
Date:
01/26/2009
Download & Installation Instructions:

Read before downloading - readme_sonytape_solaris_x86_v3.5.txt

File Size:
63kb

3rd Party Software Vendor Contact Information

Listed below is some third party software vendor's contact information for your reference.  Sony makes no warranties or representations as to this document’s accuracy and Sony specifically disclaims any liability or responsibility for any errors or omissions in the content.  The information contained in this document is subject to change without notice.
 
 
Third Party Software:

Why Am I getting an "Error on a Request to Write Data to Media" error message when I use Ntbackup.exe on Windows 2003 Server?

Answer:

Please see Microsoft Knowledge Base Article - 817688 for explaination and apply recommended HotFix.

http://support.microsoft.com/default.aspx?kbid=817688

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Why is it recommended that tape devices should not be connected to RAID controllers?

Answer:

If a slow device (that is, a tape or tape library device), is connected to a high-speed, wide bus controller, the result will be anything from intermittent tape hardware errors such as "bad data" and CRC errors to "unable to space to end of data" errors and complete SCSI bus locks or resets. A bus reset may require a restart to get the tape device functionality returned to the system. This behavior is significantly increased when a RAID controller is the card of choice.

RAID controllers are capable of controlling multiple disk drives and they are, by nature, in a constant state of activity. This perpetual activity causes the tape device to "get lost" on the bus. In addition, RAID controllers are high speed, wide busses which have trouble communicating accurately with low speed, bus devices such as tape devices unless termination is very carefully done. Even under the circumstance of proper termination, the above mentioned errors will prevent reliable and successful device operations.

For these reasons, most controller manufacturers recommend that tape hardware not be placed on the same SCSI bus as the local hard drives, and that drive arrays should not share a RAID controller with tape hardware. Always consult the controller card manufacturer's recommendations when troubleshooting or planning a tape hardware configuration.

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How do I determine a Linux SCSI Generic (sg) Driver device number?

Answer:

Use: cat /proc/scsi/scsi

Example:
[root@localhost /]# cat /proc/scsi/scsi

Attached devices:
Host: scsi0 Channel: 00 Id: 00 Lun: 00
Vendor: SEAGATE Model: ST34573LC Rev: 5702
Type: Direct-Access ANSI SCSI revision: 02

Host: scsi0 Channel: 00 Id: 06 Lun: 00
Vendor: DELL Model: 1x6 U2W SCSI BP Rev: 5.23
Type: Processor ANSI SCSI revision: 02

Host: scsi2 Channel: 00 Id: 05 Lun: 00
Vendor: NEC Model: CD-ROM DRIVE:466 Rev: 1.06
Type: CD-ROM ANSI SCSI revision: 02

Host: scsi3 Channel: 00 Id: 00 Lun: 00
Vendor: SONY Model: LIB-162 Rev: 0102
Type: Medium Changer ANSI SCSI revision: 02

Host: scsi3 Channel: 00 Id: 01 Lun: 00
Vendor: SONY Model: SDX-500C Rev: 010c
Type: Sequential-Access ANSI SCSI revision: 02

Host: scsi3 Channel: 00 Id: 02 Lun: 00
Vendor: SONY Model: SDX-500C Rev: 010c
Type: Sequential-Access ANSI SCSI revision: 02

[root@localhost /]#

The first SCSI device listed will be sg0. In the example above the SONY LIB-162 is fourth device listed so it would be sg3. The SDX-500Cs are the fifth and sixth devices listed so they would sg4 and sg5.

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How do I find the Linux SCSI Generic (sg) Driver version?

Answer:

Use: cat /proc/scsi/sg/version

Example:

[root@localhost /]# cat /proc/scsi/sg/version
30124 Version: 3.1.24 (20020505)

Please check the following link for Linux SCSI Generic (sg) Driver general information and updates:

http://www.torque.net/sg/

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What do I do if the Write / Read Function Check for Sony Tape Tool for Linux, Mac OS X or Sun Solaris fails?

Answer:

For Medium errors please follow this procedure:

Apply a Sony Cleaning Cartridge a few times for DDS tape drives/autoloaders (do not exceed five applications) and one time for AIT tape drives/autoloaders, restart Write/Read test.

If the error condition reappears (or a cleaning request appears) please repeat cleaning process one additional time, restart Write/Read test. If you still encounter problems please contact Sony Technical support.

Note: Please make sure you are using a brand new Sony DDS/AIT tape when running the Write / Read test. Also close all programs running in the background, including your anti-virus software. 

For Hardware errors please contact Sony Technical Support.

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How do I upgrade firmware with Sony Tape Tool for Linux?

Answer:

Download the Sony Tape Tool for Linux to a directory of your choice.

Change to that directory and extract ( tar -zxvf ).

Determine the Linux SCSI Generic (sg) Driver device number for your Sony tape device.

Use: cat /proc/scsi/scsi

Example:

[root@localhost /]# cat /proc/scsi/scsi

Attached devices:

Host: scsi0 Channel: 00 Id: 00 Lun: 00
Vendor: SEAGATE Model: ST34573LC Rev: 5702
Type: Direct-Access ANSI SCSI revision: 02

Host: scsi0 Channel: 00 Id: 06 Lun: 00
Vendor: DELL Model: 1x6 U2W SCSI BP Rev: 5.23
Type: Processor ANSI SCSI revision: 02

Host: scsi2 Channel: 00 Id: 05 Lun: 00
Vendor: NEC Model: CD-ROM DRIVE:466 Rev: 1.06
Type: CD-ROM ANSI SCSI revision: 02

Host: scsi3 Channel: 00 Id: 00 Lun: 00
Vendor: SONY Model: LIB-162 Rev: 0102
Type: Medium Changer ANSI SCSI revision: 02

Host: scsi3 Channel: 00 Id: 01 Lun: 00
Vendor: SONY Model: SDX-500C Rev: 010c
Type: Sequential-Access ANSI SCSI revision: 02

Host: scsi3 Channel: 00 Id: 02 Lun: 00
Vendor: SONY Model: SDX-500C Rev: 010c
Type: Sequential-Access ANSI SCSI revision: 02

[root@localhost /]#

The first SCSI device listed will be sg0. In the example above the SONY LIB-162 is fourth device listed so it would be sg3. The SDX-500Cs are the fifth and sixth devices listed so they would sg4 and sg5.

Download the firmware file from the Internet to same directory as Sony Tape Tool for Linux.

Now you are ready to upgrade the firmware.

Usage: sonytape -f

Example:

./sonytape /dev/sg0 -f sdx700.x70
SONY tape device detected.
SONY SDX-700C Revision: 0102
Firmware file size = 922112 bytes
Upgrading tape device firmware.
Warning!! Do Not Power Off Tape Device!!
This process can take a few minutes.
Firmware upgrade complete.
SONY SDX-700C Revision: 0103
Done.

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How do I upgrade firmware with Sony Tape Tool for Mac OS X?

Answer:

Download the Sony Tape Tool for Mac OS X to a directory of your choice.

Change to that directory and extract ( tar -zxvf ).

Use the sprobe application to determine the dev#.

Download the firmware file from the Internet to same directory as Sony Tape Tool for Mac OS X.

Now you are ready to upgrade the firmware.

Usage: sonytape -f

Example:

./sonytape dev1 -f sdx5010c.x50
Sonytape ver. 1.0 for Mac OS X, Sony Electronics, Inc. 2003
Vendor Id = SONY
Product Id = SDX-500C
Revision Level = 010c
Firmware file size = 736628 bytes
Upgrading tape drive firmware.
Warning!! Do Not Power Off Or Disconnect Device!!
This process can take a few minutes.
Test Unit Ready
Rewind
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x8000
Write Buffer = 0x3d74
Write Buffer
Warning!! Do Not Power Off Or Disconnect Device!!
Sleeping 60 seconds
Test Unit Ready
Unit Attention, Power on, reset or bus device reset occurred
Firmware upgrade complete.
Vendor Id = SONY
Product Id = SDX-500C
Revision Level = 010c
Done.

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