Multi-Card
Optical Product Parts and Accessories Information
The Sony Electronics Inc. optical product you have purchased is supplied with the parts, software and accessories needed to use the product. If you need to obtain additional or replacement parts, software and accessories for your optical product then the storage support team will attempt to obtain it for you at your sole cost and expense. Product information guides, manuals and other documentation packaged with the optical products normally can be downloaded directly from this web site.
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How can I tell if the drive is reading?
If the drive indicator light is blinking it is reading or writing.
My drive disappears when I take remove the memory card. How can I resolve this?
Please make sure you are not choosing to safely remove hardware when you take the memory card out of the unit. The safely remove hardware option is to remove the drive itself not the memory card. To safely remove the memory stick: Do NOT remove a memory card while the access indicator is blinking. Doing so may cause damage to the data stored on the memory card. Wait about 30 seconds after the access indicator turns off before removing the memory card. Pull the memory card straight out.
I am getting a message "Please insert a disc into drive G." How can I fix this error?
Remove the memory card and reinsert it. This error means the memory card has not been recognized correctly. Use the removeable disc icon for the memory card you are using. If the remove disc icons do not appear, follow the steps under ' disconnect the reader/writer from the computer in the Operating Instructions to disconnect the reader/writer, and then wait at least 5 seconds before reconnecting it.
How do I safely remove a memory card from the drive in Windows?
Do NOT remove a memory card while the access indicator is blinking. Doing so may cause damage to the data stored on the memory card. Wait about 30 seconds after the access indicator turns off before removing the memory card. Pull the memory card straight out.
How do I safely remove a memory card from the drive in Macintosh?
Close the files saved on the memory card and exit any currently running applications. Make sure the access indicator is not blinking and then drag the removable disc icon to the Trash. Pull the memory card straight out.
How do I disconnect the drive from the computer?
Do not disconnect the drive from the computer while the access indicator is blinking. Doing so may cause damage to the data stored on the memory card.
Click on the Safely remove Hardware icon on the task tray. This is located at the lower right corner of the screen. Click on Safely remove USB mass Storage device Drives (E, F, G, H). Make sure the message ' The USB Mass Storage Device' can now be safely removed from the system appears, and then disconnect the drive.
Do I need to install drivers?
This product works with the standard drivers in Windows. Install the Drive Letter Recognition Software from the CD-Rom to ensure the special drive letters for this product.
Can I use this drive with a hub or docking station?
No do not use this drive with a USB hub. The drive may not operate correctly when connected to a hub or docking station.