CD-RW
Optical Product Parts and Accessories Information
The Sony Electronics Inc. optical product you have purchased is supplied with the parts, software and accessories needed to use the product. If you need to obtain additional or replacement parts, software and accessories for your optical product then the storage support team will attempt to obtain it for you at your sole cost and expense. Product information guides, manuals and other documentation packaged with the optical products normally can be downloaded directly from this web site.
Media Care and Cleaning
Care and Cleaning of DVD or CD Discs
As an optical medium, Recordable DVD/CD media is exceptionally well-suited to the rigors of real life. However, discs are not indestructible. You can help preserve the life of your discs by following a few simple precautions. Here is some basic information on the care and cleaning of discs.
Sony's Learning Center
Please visit Sony Electronics Inc. Learning Center web site for more information on the latest in optical storage products.
ASPI Check
ASPI Install Instructions
Please make sure that the ASPI on your system is up to date.
Instructions:
My External CDRW or DVDR/RW drive is not detected by the system or it is not functioning properly. How can I resolve this?
1. Ensure the USB port is 2.0
2. Connect the drive directly to the USB port on the computer system. Do not connect the drive to a USB Hub
3. Try a different USB port on your system
4. Disconnect all other USB devices except a keyboard or mouse.
My Sony drive is detected in Device Manager but reports error code 39 and wants an updated driver. How can I resolve this?
Codes 19, 31, 32, and 39 error are a system related error and means the registry has been corrupted. Below is a link to a Microsoft web site that will tell you how to fix this issue.
Click Here for Microsoft support.
When I try to record I continue to get error messages on the media. What can I do to resolve this?
Please ensure you select the proper speed for the media and do not burn faster than the media can support. Also try different media to see if this resolves the issue.
I am having issues uninstalling/re-installing the software. What can I do to resolve this?
Restoring you system to the last know good configuration in Windows 2000 and XP should fix the issue. Below are instructions how to do this.
Windows 2000 Last Known Good Configuration Instructions
1. Click Start, and then click Shut Down.
2. Click Restart, and then click OK.
3. When you see the message Please select the operating system to start, press F8.
4. Use the arrow keys to highlight Last Known Good Configuration, and then press ENTER. NUM LOCK must be off before the arrow keys on the numeric keypad will function.
5. Use the arrow keys to highlight an operating system, and then press ENTER.
***Note
Choosing Last Known Good Configuration provides a way to recover from problems such as a newly added driver that may be incorrect for your hardware. It does not solve problems caused by corrupted or missing drivers or files. When you choose Last Known Good Configuration, Windows 2000 restores information in registry key HKLM\System\CurrentControlSet only. Any changes you have made in other registry keys remain.
Windows XP Last Know Good Configuration Instructions
If Windows does not start, restart Windows by using the Last Known Good Configuration feature:
1. Start the computer and then press the F8 key when Windows begins to start. The Windows Advanced Options menu appears.
2. Use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER.
3. If a boot menu appears, use the ARROW keys to select Microsoft Windows XP, and then press ENTER. Windows XP restores the computer to the most recent restore point.
If Windows XP Does Start
1. Log on to Windows as Administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
3. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
4. On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
6. Log on to the computer as Administrator. The System Restore Restoration Complete page appears.
7. Click OK.
Troubleshooting
You may inadvertently restore Windows XP to a previous configuration that you do not want. To undo the restoration:
1. Log on to Windows as Administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
3. On the Welcome to System Restore page, click Undo my last restoration, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
4. On the Confirm Restoration Undo page, click Next. System Restore restores the original Windows XP configuration, and then restarts the computer.
5. Log on to the computer as Administrator. The System Restore Undo Complete page appears.
6. Click OK.
When attempting to do a burn in Windows 2000 or XP, my system froze up and shut down. Once I rebooted the system, the computer no longer detects my drive. How can I get the drive detected again by my system?
Restoring you system to the last know good configuration in Windows 2000 and XP should fix the issue. Below are instructions how to do this.
Windows 2000 Last Known Good Configuration Instructions
1. Click Start, and then click Shut Down.
2. Click Restart, and then click OK.
3. When you see the message Please select the operating system to start, press F8.
4. Use the arrow keys to highlight Last Known Good Configuration, and then press ENTER. NUM LOCK must be off before the arrow keys on the numeric keypad will function.
5. Use the arrow keys to highlight an operating system, and then press ENTER.
***Note
Choosing Last Known Good Configuration provides a way to recover from problems such as a newly added driver that may be incorrect for your hardware. It does not solve problems caused by corrupted or missing drivers or files. When you choose Last Known Good Configuration, Windows 2000 restores information in registry key HKLM\System\CurrentControlSet only. Any changes you have made in other registry keys remain.
Windows XP Last Know Good Configuration Instructions
If Windows does not start, restart Windows by using the Last Known Good Configuration feature:
1. Start the computer and then press the F8 key when Windows begins to start. The Windows Advanced Options menu appears.
2. Use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER.
3. If a boot menu appears, use the ARROW keys to select Microsoft Windows XP, and then press ENTER. Windows XP restores the computer to the most recent restore point.
If Windows XP Does Start
1. Log on to Windows as Administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
3. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
4. On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
6. Log on to the computer as Administrator. The System Restore Restoration Complete page appears.
7. Click OK.
Troubleshooting
You may inadvertently restore Windows XP to a previous configuration that you do not want. To undo the restoration:
1. Log on to Windows as Administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
3. On the Welcome to System Restore page, click Undo my last restoration, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
4. On the Confirm Restoration Undo page, click Next. System Restore restores the original Windows XP configuration, and then restarts the computer.
5. Log on to the computer as Administrator. The System Restore Undo Complete page appears.
6. Click OK.
My drive was detected by the software but for some reason now it will not detect the drive. How can I correct this?
Restoring you system to the last know good configuration in Windows 2000 and XP should fix the issue. Below are instructions how to do this.
Windows 2000 Last Known Good Configuration Instructions
1. Click Start, and then click Shut Down.
2. Click Restart, and then click OK.
3. When you see the message Please select the operating system to start, press F8.
4. Use the arrow keys to highlight Last Known Good Configuration, and then press ENTER. NUM LOCK must be off before the arrow keys on the numeric keypad will function.
5. Use the arrow keys to highlight an operating system, and then press ENTER.
***Note
Choosing Last Known Good Configuration provides a way to recover from problems such as a newly added driver that may be incorrect for your hardware. It does not solve problems caused by corrupted or missing drivers or files. When you choose Last Known Good Configuration, Windows 2000 restores information in registry key HKLM\System\CurrentControlSet only. Any changes you have made in other registry keys remain.
Windows XP Last Know Good Configuration Instructions
If Windows does not start, restart Windows by using the Last Known Good Configuration feature:
1. Start the computer and then press the F8 key when Windows begins to start. The Windows Advanced Options menu appears.
2. Use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER.
3. If a boot menu appears, use the ARROW keys to select Microsoft Windows XP, and then press ENTER. Windows XP restores the computer to the most recent restore point.
If Windows XP Does Start
1. Log on to Windows as Administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
3. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
4. On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
6. Log on to the computer as Administrator. The System Restore Restoration Complete page appears.
7. Click OK.
Troubleshooting
You may inadvertently restore Windows XP to a previous configuration that you do not want. To undo the restoration:
1. Log on to Windows as Administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
3. On the Welcome to System Restore page, click Undo my last restoration, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
4. On the Confirm Restoration Undo page, click Next. System Restore restores the original Windows XP configuration, and then restarts the computer.
5. Log on to the computer as Administrator. The System Restore Undo Complete page appears.
6. Click OK.