Sony Storage Support

Storage Support USA

DRU110A

I am tying to copy disc to disc with B's Gold and received the following error, "An error occurred in reading file to create image data. (Click on details) Check hard disk error using scan disk."

Answer:

The CD you are tying to copy is either corrupt (scratched/dirty) or copy protected.

Was the information on this page helpful?:
Select an option

I am unable to remove B's Clip from my system through Add/Remove Programs.

Answer:

Please go to the link below and download the B's Clip Uninstaller program.

B's Clip Uninstaller

Was the information on this page helpful?:
Select an option

I am unable to remove B's Gold Recorder from my system through Add/Remove Programs.

Answer:

Please go to the link below and download the B's Recorder GOLD UnInstaller program.

B's Gold Uninstaller

Was the information on this page helpful?:
Select an option

I get an ASPI error during installation of B's Gold Software.

Answer:

Please download the ASPI tool from the url below. It will fix the ASPI layer on your system if it is corrupt.

BHA Updates

Was the information on this page helpful?:
Select an option

Why do I receive the error message, "Install ShieldEngine (iKernel.exe) could not be launched. Error loading type library/DLL," when installing the BHA software?

Answer:

This is due to a conflict with a "Speed Acceleration utility software program." To resolve this issue, uninstall the utility program and then install the BHA software. After the software is installed, you can reinstall the "Speed Acceleration utility software program."

FOR WINDOWS 2000 USERS
Change the maximum space used by the registry. You can find it with the following steps: Right click "My Computer," select "Properties" select the "Advanced" tab, click on "Performance Options," and then click on "Change."

Was the information on this page helpful?:
Select an option

When I try to extract audio from a CD in B's Recorder Gold, I receive a dialog box asking for a dial-up connection.

Answer:

In the full B's Recorder Gold application, choose File, then select Options. Click on the General tab, and change the CDDB settings from Modem to LAN.

Was the information on this page helpful?:
Select an option

What is causing an ATAPI error when I am recording in B's Recorder Gold?

Answer:

Please visit the link below for troubleshooting information on ATAPI errors.

BHA Information

Was the information on this page helpful?:
Select an option

When I try to upgrade B's Recorder Gold, I receive an error message that I don't have the proper version installed.

Answer:

Uninstall B's Clip from your system and then install the B's Recorder Gold upgrade. After the upgrade is installed then you can reinstall B's Clip.

BHA Updates

Was the information on this page helpful?:
Select an option

I received the error message 'B's Gold.exe' when opening the application. What should I do?

Answer:

Uninstall the the B's Gold software programs. Download the latest B's Gold and B's Clip updates from BHA Updates. Restart your computer. Install B's Gold and B's Clip, then run the updates. Reboot your computer.

Was the information on this page helpful?:
Select an option

B's Gold crashes my XP system, do I need an update?

Answer:

Check to see it system requirements are met. Make sure nothing is running in the background while recording. Reduce writing speed. Please go to the following website for the most recent upgrade.

BHA Updates

Was the information on this page helpful?:
Select an option

like.no.other