Contact Technical Support

Fill out this form to send a question to the Sony Support team.

This form is only for Sony storage products sold in the United States.

For assistance with the Sony products in other countries, please go to the Sony Worldwide Support site and then select your country.

Fields marked with an asterisk (*) are required.

First Name: *

Last Name: *

Email Address: *

(e.g. user@domain.com)

Phone Number: *

(e.g. xxx-xxx-xxxx)

Company Name:

Street Address: *

City: *

State: *

Zip/Postal Code: *

Country: *

Product/Model: *

Serial Number: *

Purchase Date:

(e.g. MM/DD/YYYY)

Manufacture Date:

(e.g. MM/DD/YYYY)

Purchase Place:

Enter Place If Other:

Operating System: *

Type of Software Using: *

Enter Software If Other:

Select an Issue: *

Have you run our diagnostic test?:

Yes

Have you contacted Sony Storage Support before?: *

Yes

Enter contact reference #:

Subject of Your Email: *

Question: *

For technical support questions, provide a detailed description of the issue including any of the applicable items:

What was the product doing when the issue occurred (e.g. playing a movie?)
If an error message appeared, what was it? Please be as detailed as possible.
Has there been any recent changes to our product (e.g.hardware or software added/removed).
When was the last time the product worked and has anything changed since then?

Would you like to receive future e-mail about Sony product and promotion?: *

Yes

Sony Storage Support